CONTROL Your Health Record

Frequently Asked Questions

Click on any of the questions below to read the answer to that question.


You are in control of who you share your information with and when. At no time will information be sent without your authorization and only the information you’ve chosen to share is shared.

When you choose to share your Medical Report, the information is transferred through a secure link sent by email to the person or facility you want to share the information with. The link is only available for 24 hours, at which time it will expire. The link allows the recipient to download the information you have shared through CONTROL.

CONTROL Your Health Record™ powered by EMTeLink® uses secure Microsoft Azure data centers located in the United States. Not only is the system HIPAA compliant, it uses Military Grade FBI encryption to further secure your data.


From the website select PRICING from the top menu bar. Choose the plan that works for you, click SUBSCRIBE NOW, and follow the prompts to set up your account. NOTE: You will need an email address, a password, and your credit card for payment.

You will receive a confirmation email with a link to activate your account. You must click on the activation link in the confirmation email to activate your account. NOTE: The email will come from Please check your spam folder if you have not received the email.


From your computer: Go to website select and click LOG IN located at the top right of the screen. This will take you to a login screen where you will enter your EMAIL ADDRESS and PASSWORD. NOTE: We recommend bookmarking this page for future access. Using the CONTROL App: The login screen will display when you open the CONTROL app. Enter your EMAIL ADDRESS and PASSWORD and click LOG IN. NOTE: Get the CONTROL App on the Apple App Store or Google Play Store by searching "CONTROL Your Health Record".

From your computer: There are two ways to log out of the system from the website. The first way is to go to the menu bar to the left of the screen and click LOGOUT. The second way is to click on your name at the top right of the screen and select LOGOUT from the drop-down menu that appears. Using the CONTROL App: Click LOGOUT from the menu bar at the bottom of the screen.

Your user ID is the email address that you used during sign-up. If you previously had a User ID, CONTROL has been simplified so that you no longer have to create and remember a User ID.


Email us at or call our live customer care line at (855) 363-6488. Our customer care hours are Monday through Friday from 9:00 AM to 4:00 PM Eastern time. Or if you would prefer, we have a full section of how to videos HERE.


The PRIVACY POLICY is at the bottom within the footer of this website.

The TERMS OF USE is at the bottom within the footer of this website.


No. Your credit card will be charged monthly.

You will be charged monthly based on the day that you originally signed up for the service. If you sign up on the 10th of the month, your credit card will be charged on the 10th of every month.

An annual payment is not an option at this time.